It is important to recognize that the present results are subject to several limitations, which warrant caution in interpretation and should be addressed in future research.

The present results may under estimate the amount of service time beneficiaries are receiving.
Benefits specialists are only required to report the first time a new beneficiary is served. Although they are encouraged to update their records when a beneficiary receives subsequent services, at this time it is unclear as to how often this is taking place. Future research should examine not only the service time during the first contact, but should also look at the ongoing relationships between benefits specialists and beneficiaries as their careers and benefits evolve.

The data may under report the extent to which SSA and other major benefits programs are currently utilized by those beneficiaries who do not receive Intensive Benefit Support.
Due to the structure of the BPAO databases, a small number of cases contain missing data for those individuals who are only receiving I & R/Problem Solving. Future research should address this issue, to ensure that the proportion of benefits received by BPAO participants is captured accurately.

While data is collected on the work incentives and provisions that have been presented to beneficiaries, there is no information about whether these incentives and provisions are subsequently used.
Benefit specialists are not responsible for recommending a specific course of action to beneficiaries; rather, they describe the incentives and provisions that are available to a particular individual, fully discussing the requirements of and possible ramifications of each. It would be useful to examine the extent to which this translates into the actual utilization of such incentives and provisions by beneficiaries.

This report is intended to provide a snapshot of the BPAO Program, rather than information about specific outcomes.
The results reflect the current career status, benefits status, and anticipated career change of beneficiaries, but provide no data about how these factors evolve throughout the course of their interaction with benefits specialists and beyond. It would be beneficial to have a greater understanding of such outcomes, to fully appreciate the impact the BPAO Initiative has on the individuals it serves.