Nearly half of I & R/Problem Solving recipients received less than one hour of total service. The average amount of service time for this group was 1.2 hours, with only 13 percent receiving three or more hours. In contrast, nearly 90 percent of the beneficiaries in the intensive benefit support group received one hour or more of service, and nearly half received between two and four hours of service, with an average service time of about 3.6 hours. Nearly a quarter of these beneficiaries received more than five hours of service; however, less than seven percent received more than 10 hours..