The BPAO Program offers five distinct service categories to recipients. The present results reveal that virtually every beneficiary in the I & R/Problem Solving group received “Information and Referral,” with nearly a quarter of them also receiving “Problem Solving and Advocacy.” The services most often delivered to those recipients receiving intensive benefit support were "Benefits Analysis and Advisement," followed by "Information and Referral." The service category least frequently utilized by this group of recipients was "Benefits Management," although the nature of this category makes its services critical to those individuals who do receive them.